Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, with the tamper seal intact, and in its original packaging. Once a WKND Brow Lift Gel has been opened or used, it can no longer be returned for hygiene and safety reasons. You'll also need your order confirmation as proof of purchase.

To start a return, contact us on WhatsApp at +961 81 828 087. Please note that returns will need to be sent to the following address: Jal el Dib, Gray Center, 9th Floor, Lebanon

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us on WhatsApp at +961 81 828 087 with any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This applies even if the product has already been opened.

Exceptions / non-returnable items
We do not accept returns on opened or used products, sale items, or gift cards. Please get in touch on WhatsApp if you have questions or concerns about your specific order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have (once the return is accepted), then place a separate order for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded via bank transfer, OMT, or Whish within 10 business days. Please share your transfer details with us on WhatsApp once your return is approved so we can process the refund.

If more than 15 business days have passed since we've approved your return, please contact us on WhatsApp at +961 81 828 087.